PRIVACY POLICY
For GDPR requirements, this policy refers to written documents, hard copy client notes, database entries, Emails, text messages, visits to the website.
Data is collected for the sole purpose of providing an appropriate service for the individual; Legally termed as ‘Legitimate Interests’.
Personal information is provided by you for referral and commencement of the service only.
We are the data processors for all printed/written paperwork. Hard copies of personal information are stored in a locked cabinet, behind a locked door and stored for 5 years.
Emails are processed by Microsoft and are therefore subject to their privacy policies. It is recommended that no sensitive information be shared via Email.
Phone calls are not recorded; however, text messages and voicemail may be stored for up to 90 days. We may use your phone number to return your call, as per standard business practice, and as per the permission given within the counselling agreement.
All electronic devices which hold personal data are password protected and stored securely.
A Cookies tool is in use on the website (countrysidecounsellingservices.co.uk).
No personal/sensitive data will be shared with any 3rd party without the clients’ explicit consent as per the counselling agreement and subject to legal requirements.
To ensure uninterrupted client privacy in the event of death or an inability to continue in my role, our clinical supervisors will assume data processing responsibility.
In the unlikely event of a data breach, we will comply with GDPR regulations regarding reporting and action taken.
Should you wish to make a complaint regarding how your data has been managed, the ICO can be contacted here: https://ico.org.uk/make-a-complaint/
For GDPR requirements, this policy refers to written documents, hard copy client notes, database entries, Emails, text messages, visits to the website.
Data is collected for the sole purpose of providing an appropriate service for the individual; Legally termed as ‘Legitimate Interests’.
Personal information is provided by you for referral and commencement of the service only.
We are the data processors for all printed/written paperwork. Hard copies of personal information are stored in a locked cabinet, behind a locked door and stored for 5 years.
Emails are processed by Microsoft and are therefore subject to their privacy policies. It is recommended that no sensitive information be shared via Email.
Phone calls are not recorded; however, text messages and voicemail may be stored for up to 90 days. We may use your phone number to return your call, as per standard business practice, and as per the permission given within the counselling agreement.
All electronic devices which hold personal data are password protected and stored securely.
A Cookies tool is in use on the website (countrysidecounsellingservices.co.uk).
No personal/sensitive data will be shared with any 3rd party without the clients’ explicit consent as per the counselling agreement and subject to legal requirements.
To ensure uninterrupted client privacy in the event of death or an inability to continue in my role, our clinical supervisors will assume data processing responsibility.
In the unlikely event of a data breach, we will comply with GDPR regulations regarding reporting and action taken.
Should you wish to make a complaint regarding how your data has been managed, the ICO can be contacted here: https://ico.org.uk/make-a-complaint/
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